Pratt-Dudley Builders Supply - Customer Service

At Pratt-Dudley, Customer Service is priority 1! Experience translates to efficiency, and we have one of the most experienced staffs in the industry. Our staff - the people that sell to you, the people that load your order, and the people that deliver - average over 22 years in the business. They know what they're doing, and they get the job done for you.

Our primary goal is to ensure you receive the product you want the way you want it as soon as possible. Problems, questions, comments . . . We're here to answer your call.

Got a question, comment? Need information? Got a problem?
Fill out the form below and one of our staff will contact you as soon as possible.

You can also apply for a Pratt-Dudley credit account. All you need to do is download the forms, fill them out, and fax or mail them back to us. The forms are in PDF format, so you'll need the Adobe Acrobat Reader to print them out. Click on the icons below to get the forms and/or the Reader.

	Download the Individual Credit Form for a personal account or a non-incorporated business.
	Download the Business Credit Form for an incorporated business.
	Download the Adobe Acrobat Reader free!

Our typical order is shipped same or next day depending on time and size of order. If we sell it, we can deliver it. Our fleet includes a boom-truck for delivery of bulk, heavy commodities . . . right to your site.

In our hardware store, we have a no hassle return policy. We will fix it, exchange it, or return your money. Your receipt guarantees it.

In order to fulfill your order and provide you with highest level of customer service, we must ask you for personal information. We collect your name, shipping and billing addresses, telephone number, e-mail address, and credit card information in order to deliver your order promptly and to the correct address. We use the information you provide to process your order and to ensure that your experience on our site is as enjoyable and efficient as possible. We use your e-mail address to send you a confirmation of your order. We will also send an e-mail when your order is shipped.

Your privacy is one of our greatest concerns. Pratt-Dudley does not disclose, share, sell, or trade any personal, individual, or business information that it collects to third parties, other than in the course of completing a transaction, providing you with information that you have requested, or in response to an investigation involving legal matters.

Worried about asking us a question? Don't! We're here to serve. Still concerned? Check out our FAQ!
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